Contact details

PaHeDomotica
Braakstraat 30
5345XB Oss
The Netherlands

Email info@pahedomotica.nl
Phone number 0031 (0)6 54650989

KvK 51736705

VAT number NL001763550B39

Bank details:
Rabobank 1599.65.039
IBAN NL24 RABO 0159 9650 39
BIC RABONL2U

Quotation

If you would like to request a quote, view the method HERE.

Postage costs

The Netherlands:
The shipping costs for standard shipping with PostNL/DHL/DPD are € 6.95.
(Shipping costs are FREE above € 99,-)

Various items such as 3.6V 1/2AA security batteries are sent as letter mail for only € 3.95.

Abroad (Belgium, Luxembourg and Germany):
The shipping costs outside the Netherlands (Belgium, Luxembourg and Germany) for standard shipping with PostNL are € 9.95 Registered parcel.
For sending as letter post to Belgium, Luxembourg and Germany, a rate of € 4.95 applies.
(Belgium, shipping costs are FREE above € 199, excl. Forest custom items)
(Germany, shipping costs are FREE above € 249, excl. Forest and BREL custom items)
(Luxembourg, shipping costs are FREE above € 299, excl. Forest and BREL custom items)

For shipping costs to other countries that are not on the checkout, sent an Email to info@pahedomotica.nl .
Or use the contactform for information about shipping costs.

For shipping Forest Shuttle curtain tracks or Forest and BREL custom items outside the Netherlands, inquire about shipping costs.

Pick up order

Picking up your order is possible but only by appointment.
If you want to pick up your order in Oss, you can check this in the shopping cart. That way you don’t pay shipping costs.

Payment options

We offer the following payment options:

Online with iDEAL
Bank transfer
PayPal (not possible with quotation)
Credit Card (not possible with quotation)
SOFORT Banking
Bancontact
KBC Payment Button
Bouton de paiement CBC
Cash on collection by appointment
Quote request

Online with iDeal (only for Dutch current accounts at Rabobank, ABN AMRO, SNS Bank, Knab, Regio Bank and ING)

After confirming an order where you have chosen iDeal as payment option, you will be automatically redirected to the secure payment page of iDeal. Select your bank. You will be asked by your bank to fill in a number of details, after which you confirm your payment. If all data has been received correctly, you will be automatically redirected back to the PaHeDomotica website. The order amount will be debited directly from your bank account. Do not close your internet browser before returning from the iDeal payment screen to our web store.

Bank transfer

After confirming an order for which you have chosen Bank transfer (in advance) as the payment option, your order will be automatically processed by our system and you will receive the confirmation by email, including the account details. As soon as you have made your payment (for example via internet banking or bank transfer) and we have received it, we will send you your order. Do not forget to mention the order or invoice number with your payment.

paypal

After confirming an order where you have chosen PayPal as payment option, you will be automatically redirected to the secure payment page of PayPal. If all data has been received correctly and you have confirmed the payment, you will be automatically redirected back to the PaHeDomotica website. The order amount will be debited directly from your PayPal account.

When paying via PayPal, 3.5% transaction costs are added.

Credit Card

After confirming an order where you have chosen Credit card as payment option, you will be automatically redirected to Mollie’s secure payment page. You will be asked to enter your details. If the authorization fails (wrong address, wrong CCV code or other data), you will be notified and you will have the opportunity to correct the data. If all data has been received correctly and you have confirmed the payment, you will be automatically redirected back to the PaHeDomotica website. The order amount will be debited directly from your credit card account.

When paying by credit card, 3% transaction costs are added, the maximum credit card amount is € 999.

SOFORT Banking (for Europe including Belgium and Germany)

After confirming an order for which you have chosen SOFORT as the payment option, you will be automatically redirected to the secure payment page of the SOFORT via Mollie. You will then be asked to fill in a number of details, after which you confirm your payment. If all data has been received correctly, you will be automatically redirected back to the PaHeDomotica website. The order amount will be debited directly from your bank account.

Bancontact (for Belgium)

After confirming an order where you have chosen Bancontact / Mister Cash as payment option, you will be automatically redirected to the secure payment page of the PayBox via Mollie. You will then be asked to fill in a number of details, after which you confirm your payment. If all data has been received correctly, you will be automatically redirected back to the PaHeDomotica website. The order amount will be debited directly from your bank account.

KBC Payment Button (for Belgium)

After confirming an order for which you have selected KBC Payment Button as the payment option, you will be automatically redirected to the secure payment page of the KBC bank. You will then be asked to fill in a number of details, after which you confirm your payment. If all data has been received correctly, you will be automatically redirected back to the PaHeDomotica website. KBC/CBC Customers can even postpone payment for up to two months! This is possible up to an amount of € 1,250,00.

Bouton de paiement CBC
Payez avec le bouton de paiement CBC

Pay in cash

When picking up your order by appointment, it is possible to pay in cash.
We would like to ask you to bring the appropriate amount with you, as we do not have an ATM.

Quote request

With this a request for quotation is submitted, you will receive a suitable quotation by e-mail within 24 hours.

Return or exchange (Right of withdrawal, distance buying law, only for orders shipped to the the Netherlands)

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the webshop are for your own account. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, you can submit a return request by e-mail or contact us via the contact form. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.

PLEASE NOTE: the right of withdrawal does not apply to certain products such as Forest and BREL custom items (this includes products that are made to length/width according to the specifications of the customer), the right of withdrawal also does not apply to business purchases. And is only for order shipped to the Netherlenads.

Complaints Procedure / Warranty (RMA)

RMA (Return merchandise authorization)

We recommend that you first make complaints known to us by submitting an RMA (warranty) request via our contact form. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

Note: Never return RMA items without approval (and RMA number).
Additional costs arising from this will be charged.

1. A complaint is submitted to PaHeDomotica.nl by e-mail. You will receive a response to your e-mail within 2 working days (by e-mail).
2. PaHeDomotica.nl will initially try to resolve the complaint by e-mail. If this is not possible or it appears from the complaint description that in all probability the product will be defective, the product can be returned to PaHeDomotica.nl.
3. The package must be properly packaged and sufficiently stamped, in addition, an accompanying letter must be sent as well as a copy of the purchase invoice.
4. After receipt, the repair will be further processed and deregistered as soon as possible.
5. After the product has been examined, there are the following options:
-The product meets the specifications 100%, and the product will be returned to you, return shipping costs will be charged.
-The product is defective, the product will be repaired or (partially) replaced if possible, NO return shipping costs will be charged.
6. You will be notified by email once the repair has been completed. The repair (original or replacement) will be sent to the last known address. It is therefore recommended that you state your current address details with the returned items.

Complains

Damage and non-compliant deliveries must be reported to PaHeDomotica within 2 days after receipt* of the order via our contact form or answer the order email.

*If you have not received the order, but it has been delivered according to the track & trace code, please report this to PaHeDomotica within 2 working days via our contact form or answer the order email. We will then initiate an investigation.

Assembly service

The agreement/delivery of services such as the “EL-Prime assembly service” on location ends after testing and delivery of the system.
A 2 year warranty applies to the newly delivered/assembled items, based on returning the defective product,
PaHeDomotica.nl will then ensure that the defect is repaired or a replacement copy is sent (See RMA).
If the customer wishes, it can also be done on location for a fee.

RMA Foreign supplies

1. Products that are damaged, faulty, etc at arrival, will need to be returned back to the Netherlands for a refund.
Unless a customer would like to pay carriage for the replacement goods to be sent to an non Netherlands address.
2. Return carriage charges are refunded for Netherlands returns only.
We are sorry, but we are unable to refund return carriage charges for goods delivered to an non Netherlands address.
3. Replacements are supplied in the Netherlands only.
Unless a customer would like to pay carriage for the replacement goods to be sent to an address to an non Netherlands address.